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Which? Net FAQs

What settings do I need to setup my email?

Email Client (Such as Outlook, Windows Mail, Apple Mail or Thunderbird)

Inbound Mail Server Address (POP3):

Outbound Mail Server Address (If connecting using Dial-up / SMTP):

N.B. If you are using another Internet Service Provider (ISP) you should configure your outbound email using your ISP's settings. You may need to request them from your ISP.


If you do not wish to use an email client, or want to check your emails away from home, you may prefer to use the webmail service via your favourite internet browser.
Webmail Address:

How do I setup additional mailboxes, auto-responses or forward email to another address?

Email configuration for additional mailboxes, auto-reply and forwarding can be found in the email portal:

What other email settings/specifications might I need?


Mailbox size: 150MB
Inbound Mail Server Address (POP3):
Outbound Mail Server Address (If connecting using Dial-up / SMTP):
Currently Outbound SMTP facilities are not available for those using ADSL/broadband and need to refer to their internet provider. Further assistance can be obtained by contacting the Which.Net Technical Support team.
Webmail Url :
Email Account Managment Url:

Web space:

Web space allocation: 10Mb
Domain name:
FTP access:
Username and Password: same as used for email access

Can I read my Which? emails when away from home?

Yes, you can use our webmail service. Using any web browser, just enter your email username and password and you will be able to read and manage your emails from any computer with an internet connection.

What is the maximum message size that can be sent or received on my mail address?

The maximum size message you can send or receive using our system is 40Mb. Allowing for headers and body text this means you can send or receive an attachment with an e-mail of approximately 35Mb in size (Although due to the restrictions of web browsers webmail is restricted to 2M at present). Your mailbox is a total of 150Mb in size and once this limit has been reached it will reject further messages until you have picked up the messages held on the mail server.

How do I access my personal web space?

When you register as a full Which? Online subscriber you are provided with 10Mb of web space. You can 'see' this space by entering in the url address box on your browser. You can find our terms and conditions regarding the use of your web space in our terms and conditions.

What isthe size of my personal web space?

Subscribers to the Which? Online ISP service receive 10Mb of personal web space.

How do I set up multiple email addresses?

Subscribers to the Which? online ISP service can set up four additional e-mail addresses using any internet browser. You will need to register the extra mailboxes on the Which? Online server. You can register the mailboxes here.

Can I read my e-mail when I am abroad?

You can access your e-mail from overseas in one of two ways:

1. Using another ISP

You will need to tell the software you are using where to fetch your e-mail from. Using any e-mail program (POP3 mail client) you will need to set the mail server details (found in Preferences, Options or Settings) to and your username to the first half of your e-mail address before the @ symbol. Your password is the same password you use when you log on.

2. Using the Which? webmail service

Using a web browser such as Internet Explorer, enter the website address You can now login using your email username and password to send and receive email.

Member access:

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